Please read these Terms carefully before creating a Lazey account or using our application. If you have any questions relating to these Terms, please contact us at contact@lazey.co.uk. If you are a consumer, you have certain legal rights when you order Items using our application. You can find more information about these rights at: https://www.citizensadvice.org.uk/consumer/. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them. By setting up your Lazey account, you confirm that you accept these Terms.
Through its Ticket and Event Services, Lazey provides a real-time purchasing process that enables customers to buy tickets for events on the Platform in the UK (“Ticket Orders”) via the app that you have chosen, and that we have agreed to support. Lazey may agree to amend the app from time to time.
Additionally, Lazey offers a platform where event hosts can advertise their events to a wide audience. By listing an event, hosts can showcase event details, pricing, and availability to potential attendees, helping to drive engagement and ticket sales.
Lazey also provides Customer Support Services for both Ticket Orders and Event Listings—see more on this below.
By signing up for Ticket and Event Services, you authorize Lazey to act as your agent to solicit, promote, and conclude contracts for ticket sales in your name and on your behalf, and to collect customer payments owed to you for those Ticket Orders.
Customer payments made in respect of tickets purchased through the Ticket and Event Services will be held by Lazey on your behalf; payment to Lazey settles the customer’s payment obligation to you for these Ticket Orders.
We charge a service fee per order, which is deducted directly from the total purchase amount paid by the guest and is also subject to VAT at the prevailing rate.
We will pay you an amount equal to the agreed-upon percentage upon sign-up for your Ticket Orders during the relevant payment period, less any relevant adjustments for refunds paid to customers during the same period.
You will receive payments from us in accordance with our payment terms applicable in the UK. This payment will be made by electronic bank transfer to the bank account you have nominated. You must cooperate with us so that we can comply with our VAT accounting obligations.
We grant you a limited, non-exclusive, non-transferrable, non-sublicensable, revocable licence to use the Lazey IP in the UK during the Term for the sole purpose of using the Ticket and Event Services.
Lazey grants you a non-exclusive, royalty-free, non-sublicensable, non-transferable licence to use Lazey branding, which includes the “Lazey” logo, name and/or website address for the Term in the UK to allow you to advertise our service at your sites. You must comply with any Lazey policy issued from time to time.
You grant us and our affiliates a non-exclusive, royalty-free licence to use your branding which includes your logos, name and website address(es) for the Term in the country you operate in. You warrant and undertake that your branding does not and will not infringe any third-party intellectual property rights. We can use your branding on the Platform, for marketing purposes and as reasonably necessary to provide Ticket and Event Services.
We may collect data about your use of Ticket Sales. By using this service, you agree to us collecting and using this information. We may use this information for various purposes, including to improve, maintain, protect and develop our products, and to provide services to you.
We may suspend your use of the Platform on giving you notice if we know or suspect you have breached these terms, or if we otherwise consider suspension reasonably necessary taking account of all relevant circumstances.
We will give you the reasons for the suspension where permitted by law. We will maintain the suspension until you have remedied the breach to our reasonable satisfaction, or we no longer consider the suspension necessary in the circumstances.
These terms take effect on acceptance (see above) and continue until terminated by either party giving 30 days’ written notice to the other. If permitted by law and where we consider immediate termination necessary in the circumstances, we may give you written notice to terminate these terms with immediate effect.
By using Event Manager, you acknowledge that you will be modifying the information consumers see about your event listings. Your updates will go live to consumers on the Lazey Platform shortly after you “publish” your edits—so make sure to review your edits carefully before publishing!
You are responsible for ensuring the accuracy, completeness, and compliance with applicable laws (particularly consumer protection laws) for all information that you or your employees, agents, or representatives’ input about events listed on the platform. Lazey is not responsible for your use of Event Manager or any content you upload through it.
Your use of Event Manager is subject to your compliance with these terms. If you do not comply with these terms—or any additional terms entered into by you and Lazey regarding Event Manager—we may suspend your access to Event Manager without prior notice.
By using Event Manager, you acknowledge that you will be modifying the information consumers see about your event listings. Your updates will go live to consumers on the Lazey Platform shortly after you “publish” your edits—so make sure to review your edits carefully before publishing!
You are responsible for ensuring the accuracy, completeness, and compliance with applicable laws (particularly consumer protection laws) for all information that you or your employees, agents, or representatives’ input about events listed on the platform. Lazey is not responsible for your use of Event Manager or any content you upload through it.
Your use of Event Manager is subject to your compliance with these terms. If you do not comply with these terms—or any additional terms entered into by you and Lazey regarding Event Manager—we may suspend your access to Event Manager without prior notice.
If any information uploaded to the Lazey Platform using Event Manager fails to comply with these terms or is offensive, illegal, immoral, or inappropriate in any way, we may remove it or the applicable event page immediately without notice.
Our team reviews the event listings that are edited or created on Event Manager. If an event listing is non-compliant with these terms or our agreement, we may notify you and request edits—or we may suspend your event from the Lazey Platform, depending on the nature of the issue. Lazey reserves the right to make reasonable edits to event listings for display on the Lazey Platform.
By using Event Manager, you give Lazey permission to use and publish the information and content you submit—including any intellectual property—on the Lazey Platform and as necessary for us to provide services under the agreement between us.
If a third party owns rights to any information or content you upload to Event Manager, you must obtain their permission before uploading it.
This section sets out the basis on which payments are calculated and processed.
Fees shall be calculated based on the conclusion of each individual event. Lazey Limited collects the Ticket Sale Amount on behalf of the Partner and shall deduct the Fees applicable in the Agreement to determine the net amount due to the Partner. A day shall be regarded as beginning at 00:00 UTC time and ending at 23:59 UTC time.
Lazey shall initiate the transfer of the Payment to you 7 days after the event end date. Please note that for security and verification purposes, the first initial payout for new Partners may take up to 14 days following the first event’s conclusion.
Following the conclusion of an event, Lazey shall:
If there is any direct conflict or inconsistency between the terms above and any prior Agreement regarding payment frequency, these terms shall prevail.
SAVE AS SET OUT BELOW, WE EXCLUDE ALL LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE HAVE NO LIABILITY FOR INCIDENTAL, CONSEQUENTIAL, DIRECT, INDIRECT, OR SPECIAL DAMAGES OF ANY KIND, INCLUDING LOSS OF PROFITS, REVENUE, OR BUSINESS ARISING OUT OF OR RELATING TO THE TICKET SERVICE OR EVENT MANAGER, TICKET ORDERS PLACED BY CUSTOMERS USING THE PLATFORM, OR THESE TERMS.
Customers may be eligible for compensation in certain circumstances related to ticket purchases, for which you are responsible. However, refunds will not be provided.
TICKET AND EVENT SERVICES IS OTHERWISE PROVIDED AS-IS. WE DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO THE TICKET AND EVENT SERVICES INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS.
WE DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO EVENT MANAGER INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS.
Each party shall not at any time during this agreement and for a period of two years after termination of this agreement, use or disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as necessary to perform its obligations or exercise its rights under these terms. A party may disclose the other’s confidential information if required by law, provided it notifies the other in advance where permitted.
These terms are the entire agreement between us in relation to the Ticket and Event Services. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in these terms.
A delay in enforcing these terms is not a waiver. If part of these terms is found to be illegal or unenforceable, the rest of the terms remain in force. Neither of us will be in breach of these terms or liable for delay in performing, or failure to perform, any of its obligations under these terms if the delay or failure results from events, circumstances or causes beyond our reasonable control.
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction in respect of any dispute or claim arising out of or in connection with these terms. If you wish to raise a dispute in connection with these terms you may do so in connection with our Support Policy.
