Please read these Terms carefully before creating a Lazey account or using our application. If you have any questions relating to these Terms, please contact us at contact@lazey.co.uk. If you are a consumer, you have certain legal rights when you order Items using our application. You can find more information about these rights at: https://www.citizensadvice.org.uk/consumer/. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them. By setting up your Lazey account, you confirm that you accept these Terms.

Ticket and Event Services

What is Ticket and Event Services?

Through its Ticket and Event Services, Lazey provides a real-time purchasing process that enables customers to buy tickets for events on the Platform in the UK (“Ticket Orders”) via the app that you have chosen, and that we have agreed to support. Lazey may agree to amend the app from time to time.

Additionally, Lazey offers a platform where event hosts can advertise their events to a wide audience. By listing an event, hosts can showcase event details, pricing, and availability to potential attendees, helping to drive engagement and ticket sales.

Lazey also provides Customer Support Services for both Ticket Orders and Event Listings—see more on this below.

By signing up for Ticket and Event Services, you authorize Lazey to act as your agent to solicit, promote, and conclude contracts for ticket sales in your name and on your behalf, and to collect customer payments owed to you for those Ticket Orders.

Customer payments made in respect of tickets purchased through the Ticket and Event Services will be held by Lazey on your behalf; payment to Lazey settles the customer’s payment obligation to you for these Ticket Orders.

Ticket Sales Fees

We charge a service fee per order, which is deducted directly from the total purchase amount paid by the guest and is also subject to VAT at the prevailing rate.

We will pay you an amount equal to the agreed-upon percentage upon sign-up for your Ticket Orders during the relevant payment period, less any relevant adjustments for refunds paid to customers during the same period.

You will receive payments from us in accordance with our payment terms applicable in the UK. This payment will be made by electronic bank transfer to the bank account you have nominated. You must cooperate with us so that we can comply with our VAT accounting obligations.

What we will do 

• If you are new to Lazey, when you accept these terms, we will onboard you onto our Platform. You agree that we may subcontract part of the onboarding process.
• We will facilitate and implement a real-time ordering process which will enable customers to place and pay for Tickets on the Platform.
• Provide support services for customers to deal with complaints or enquiries relating to Ticket Sales through a professionally manned contact method at no further cost to you.

What you must do

Onboarding and set-up

• Provide all information, materials, and assistance reasonably required by Lazey to onboard you to the Platform or make Ticket Sales available for you. You must ensure that the information you provide to Lazey and customers in relation to your use of the Ticket and Event Sales Services is complete and accurate in all material respects.
• If you are new to the Platform, provide us with accurate descriptions of the event being advertised. You agree that we may make limited and reasonable edits to your descriptions from time to time (including where legally required) to ensure a great customer experience. The prices for the tickets you provide for display on the Platform should be the same as the prices for these tickets as advertised elsewhere.
• Display any signage and promotional materials provided by Lazey in accordance with our instructions.

Service Standards

• Use reasonable endeavours to ensure that all events take place on time and in the location where specified.
• Use reasonable endeavours to ensure that all ticket holders are able to access the venue where the event or events are taking place.

General Requirements

• Maintain the security and confidentiality of any access credentials we provide to you at all times. You are responsible for the actions of any person using your access credentials.
• Without prejudice to your general obligation above, you warrant that you have not and will not do anything that breaches any applicable code and/or sanction relating to the prevention or prohibition of bribery, money laundering and similar activities. You must immediately notify Lazey if you become aware of any breach of this clause.

• Without prejudice to your general obligations above, you shall comply, and ensure that all of your employees, contractors, agents, and representatives comply, with applicable anti-slavery laws as relevant to your use of Ticket Sales and your fulfillment of ticket purchases.
• You must use reasonable endeavours on a continuing basis to ensure that no form of slavery takes place in your supply chains.
• Cooperate with Lazey and provide, in a timely manner, such assistance and information as Lazey may reasonably require. 

Intellectual property

We grant you a limited, non-exclusive, non-transferrable, non-sublicensable, revocable licence to use the Lazey IP in the UK during the Term for the sole purpose of using the Ticket and Event Services. 

You must not (and shall not permit any third party to):  

• copy, adapt, reverse engineer, decompile, modify or make error corrections to any Lazey IP other than with our express prior written consent;
• breach, disable, tamper with, or develop or use any workaround for any security measure in any Lazey IP or otherwise do anything that disrupts any Lazey IP, Lazey or any person.

Lazey grants you a non-exclusive, royalty-free, non-sublicensable, non-transferable licence to use Lazey branding, which includes the “Lazey” logo, name and/or website address for the Term in the UK to allow you to advertise our service at your sites. You must comply with any Lazey policy issued from time to time.

You grant us and our affiliates a non-exclusive, royalty-free licence to use your branding which includes your logos, name and website address(es) for the Term in the country you operate in. You warrant and undertake that your branding does not and will not infringe any third-party intellectual property rights.  We can use your branding on the Platform, for marketing purposes and as reasonably necessary to provide Ticket and Event Services.

Except for these limited licences:

• Lazey retains ownership of and all rights in and to Lazey branding; and
• You retain ownership of and all rights in and to your branding. 

We may collect data about your use of Ticket Sales. By using this service, you agree to us collecting and using this information. We may use this information for various purposes, including to improve, maintain, protect and develop our products, and to provide services to you.

Suspension and termination

We may suspend your use of the Platform on giving you notice if we know or suspect you have breached these terms, or if we otherwise consider suspension reasonably necessary taking account of all relevant circumstances. 

We will give you the reasons for the suspension where permitted by law. We will maintain the suspension until you have remedied the breach to our reasonable satisfaction, or we no longer consider the suspension necessary in the circumstances.

These terms take effect on acceptance (see above) and continue until terminated by either party giving 30 days’ written notice to the other. If permitted by law and where we consider immediate termination necessary in the circumstances, we may give you written notice to terminate these terms with immediate effect. 

Event Manager

What is Event Manager?

By using Event Manager, you acknowledge that you will be modifying the information consumers see about your event listings. Your updates will go live to consumers on the Lazey Platform shortly after you “publish” your edits—so make sure to review your edits carefully before publishing!

You are responsible for ensuring the accuracy, completeness, and compliance with applicable laws (particularly consumer protection laws) for all information that you or your employees, agents, or representatives’ input about events listed on the platform. Lazey is not responsible for your use of Event Manager or any content you upload through it.

Your use of Event Manager is subject to your compliance with these terms. If you do not comply with these terms—or any additional terms entered into by you and Lazey regarding Event Manager—we may suspend your access to Event Manager without prior notice.

Ensuring High-Quality Event Listings

Your event listings (including images and descriptions) must:

• Be clear, accurate, complete, and error-free.
• Be your own, original content or content licensed to you by a third party on terms that allow you to grant us the necessary rights. Content you upload must not infringe any third party’s proprietary rights.
• Meet any requirements set forth in your agreement with Lazey.
• Comply with all applicable legal and regulatory requirements.
• Only include events that we permit to be offered on the Lazey Platform in the UK, in accordance with any specific requirements we notify you of—including any restrictions (such as minimum age requirements).

If any information uploaded to the Lazey Platform using Event Manager fails to comply with these terms or is offensive, illegal, immoral, or inappropriate in any way, we may remove it or the applicable event page immediately without notice.

Our team reviews the event listings that are edited or created on Event Manager. If an event listing is non-compliant with these terms or our agreement, we may notify you and request edits—or we may suspend your event from the Lazey Platform, depending on the nature of the issue. Lazey reserves the right to make reasonable edits to event listings for display on the Lazey Platform.

Rights You Grant Us

By using Event Manager, you give Lazey permission to use and publish the information and content you submit—including any intellectual property—on the Lazey Platform and as necessary for us to provide services under the agreement between us.

If a third party owns rights to any information or content you upload to Event Manager, you must obtain their permission before uploading it.

Payment

This section sets out the basis on which the Lazey Payments are calculated. Fees in your Agreement shall be calculated weekly on the Calculation Day, which is Monday, by reference to consecutive periods of approximately 7 days ending on the Sunday immediately prior to such Calculation Day (or, during the first such period, such period from the commencement of the Agreement ending on the Sunday immediately prior to such Calculation Day) (each, a “Period”). Please note that the first initial payout may take up to 7 business days due to verification purposes.

A day shall be regarded as beginning at 00:00 UTC time and ending at 23:59 UTC time.

Within 2 Business Days of the Calculation Day, Lazey shall:

• Send or otherwise make available to you a statement summarising the corresponding amount due to you, which shall be the Ticket Sale Amount less the Fees applicable in the Agreement.
• Authorise the transfer of the Ticket Payment or Partner Payment (as the case may be) to you by electronic bank transfer to a bank account in the Territory nominated by you.

“Calculation Day” means the applicable Lazey standard day on which Lazey calculates payments to event hosts and partners in the Territory. If there is any direct conflict or inconsistency between the terms above and your Agreements, the terms above shall prevail.

Legal terms

Limitation of Liability
SAVE AS SET OUT BELOW, WE EXCLUDE ALL LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE HAVE NO LIABILITY FOR INCIDENTAL, CONSEQUENTIAL, DIRECT, INDIRECT, OR SPECIAL DAMAGES OF ANY KIND, INCLUDING LOSS OF PROFITS, REVENUE, OR BUSINESS ARISING OUT OF OR RELATING TO THE TICKET SERVICE OR EVENT MANAGER, TICKET ORDERS PLACED BY CUSTOMERS USING THE PLATFORM, OR THESE TERMS.

Customers may be eligible for compensation in certain circumstances related to ticket purchases, for which you are responsible. However, refunds will not be provided.

TICKET AND EVENT SERVICES IS OTHERWISE PROVIDED AS-IS. WE DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO THE TICKET AND EVENT SERVICES INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS.

WE DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO EVENT MANAGER INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS.

Each party shall not at any time during this agreement and for a period of two years after termination of this agreement, use or disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as necessary to perform its obligations or exercise its rights under these terms. A party may disclose the other’s confidential information if required by law, provided it notifies the other in advance where permitted. 

These terms are the entire agreement between us in relation to the Ticket and Event Services. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in these terms.

A delay in enforcing these terms is not a waiver. If part of these terms is found to be illegal or unenforceable, the rest of the terms remain in force. Neither of us will be in breach of these terms or liable for delay in performing, or failure to perform, any of its obligations under these terms if the delay or failure results from events, circumstances or causes beyond our reasonable control.

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction in respect of any dispute or claim arising out of or in connection with these terms. If you wish to raise a dispute in connection with these terms you may do so in connection with our Support Policy.